At my recent employer, they actually told us when to start pounding zero to break out to the help desk, but you had to listen to announcements aimed at sales help and wade thru three menu layers even to get to the escape hatch.
Defeating the Phone System
I don’t care what they tell me, phone systems are designed to screw the customer. They never seem to have the choices available that you want and there hardly ever is an option to speak to a real person….
One Comment
At my recent employer, they actually told us when to start pounding zero to break out to the help desk, but you had to listen to announcements aimed at sales help and wade thru three menu layers even to get to the escape hatch.
One Trackback
Defeating the Phone System
I don’t care what they tell me, phone systems are designed to screw the customer. They never seem to have the choices available that you want and there hardly ever is an option to speak to a real person….